wbo99 Privacy Policy

1 Introduction

wbo99 ("the Platform", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the wbo99 website at wbo99.bet. This Privacy Policy constitutes a legally binding statement of our data practices and applies to all Members, prospective Members, and visitors regardless of their location or device.

This Policy is designed to comply with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR) framework and the standards upheld by wbo99's international operating licence. While Indonesian law does not yet mandate GDPR-equivalent requirements, wbo99 voluntarily applies these higher standards because our Members deserve world-class data protection.

By accessing or using the wbo99 Platform — including browsing without registration — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision of this Policy, please discontinue use of the Platform and refrain from registering an account.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete regulatory framework governing your use of wbo99.

2 Data Controller

The data controller responsible for the personal data processed under this Privacy Policy is the wbo99 operating entity, which holds the international gaming licence under which wbo99.bet is operated. As the data controller, wbo99 determines the purposes for which personal data is collected and the manner in which it is processed.

All data rights requests, privacy concerns, and formal data protection correspondence must be directed to the wbo99 Data Protection team at [email protected] with the subject line "Privacy Request". We will acknowledge all requests within two (2) business days and aim to resolve them within thirty (30) calendar days.

Where wbo99 engages third-party processors (for example, payment gateways, KYC verification providers, and game software suppliers), those parties act as data processors on behalf of wbo99 and are contractually bound to process personal data only in accordance with wbo99's instructions and this Privacy Policy.

3 Data We Collect

wbo99 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically when you browse or place bets, and from third parties where necessary for identity verification and fraud prevention. The specific categories of data we collect are set out below.

4 How We Use Your Data

wbo99 processes personal data only for defined, legitimate, and proportionate purposes. We do not use personal data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your wbo99 Member account, including processing your registration information, maintaining your Wallet Balance, and managing your account settings and preferences.
• Identity Verification (KYC): To verify your identity and confirm your eligibility to use the Platform, including confirming that you are at least 21 years of age and a resident of Indonesia, in compliance with international AML and responsible gaming standards.
• Transaction Processing: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja in Indonesian Rupiah (IDR), and to maintain accurate financial records of all transactions.
• Fraud Prevention and AML Compliance: To monitor transactions, betting patterns, and account activity for indicators of fraud, money laundering, bonus abuse, multi-accounting, and other prohibited behaviours. We use both automated systems and manual review for this purpose.
• Service Delivery and Improvement: To provide, personalise, and continuously improve the wbo99 betting and gaming experience, including tailoring sports markets, game recommendations, and promotional offers based on your activity on the Platform.
• Customer Support: To respond to your support enquiries, resolve disputes, process complaints, and provide technical assistance. All support communications are logged for quality assurance and training purposes.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, to enforce deposit limits, cooling-off periods, and self-exclusion settings you have activated, and to proactively contact Members whose pattern of play suggests potential harm, in line with our duty of care obligations.
• Marketing and Promotions: To send you promotional emails and SMS notifications about bonuses, seasonal offers (Idul Fitri, Imlek, BRI Liga 1 specials), and new product launches — but only where you have opted in to receive such communications. You may opt out at any time via account settings or by contacting support.
• Legal and Regulatory Obligations: To comply with applicable anti-money-laundering laws, KYC regulations, tax reporting obligations, and lawful requests from regulatory authorities, law enforcement agencies, and courts of competent jurisdiction.

5 Legal Basis for Processing

Every instance of personal data processing carried out by wbo99 rests on one of the following recognised legal bases, in accordance with internationally accepted data protection standards:

• Contractual Necessity: Processing that is necessary to perform our contract with you as a Member — including account creation, bet settlement, deposit and withdrawal processing, and KYC verification — is undertaken on the basis that it is required to fulfil our contractual obligations to you under the Terms & Conditions.
• Legal Obligation: Processing for anti-money-laundering compliance, identity verification, record-keeping for regulatory audits, and responding to lawful law enforcement requests is undertaken on the basis that it is required to comply with legal obligations applicable to wbo99's licensed operations.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and aggregated analytics is undertaken on the basis of wbo99's legitimate interests in operating a secure, fair, and sustainable platform — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, personalised promotional recommendations, and optional analytics cookies is undertaken on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Third Parties

wbo99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only with the categories of third-party recipients described below, and only to the extent strictly necessary for the defined purpose:

• Payment Processors: We share transaction data with payment infrastructure partners that facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja. These partners receive only the data necessary to execute the transaction and are contractually prohibited from using it for any other purpose.
• KYC and Identity Verification Providers: We share registration data and KYC documents with licensed third-party identity verification services that validate government-issued IDs and conduct liveness checks on our behalf. These providers operate under strict data processing agreements.
• Game Software Providers: Certain technical session data is shared with integrated game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) to facilitate gameplay, resolve technical disputes, and support RNG auditing. Game providers do not receive your identity or financial data beyond what is technically necessary for session management.
• Fraud Prevention and AML Services: We may share account activity data with specialist fraud prevention and anti-money-laundering service providers that help us identify suspicious patterns and comply with our regulatory obligations.
• IT and Hosting Infrastructure: Our Platform is hosted on cloud infrastructure services. Server and session data is necessarily processed by these infrastructure providers in the course of hosting the Platform. These providers are contractually bound as data processors and do not access Member data independently.
• Regulatory Authorities and Law Enforcement: We will disclose personal data to regulators, law enforcement agencies, tax authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of wbo99, our Members, or the public.
• Professional Advisors: We may share data with legal counsel, auditors, and compliance consultants on a strictly need-to-know basis and under obligations of professional confidentiality.

7 Cookies & Tracking Technologies

wbo99 uses cookies and similar tracking technologies (including pixel tags and local storage) to ensure the Platform functions correctly, to remember your preferences, to analyse usage patterns, and — with your consent — to personalise your experience and deliver relevant promotional content. Cookies are small text files stored on your device by your web browser.

You may manage your cookie preferences via your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics or marketing cookies will not affect your ability to bet or play games on wbo99.

8 Data Retention

wbo99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

• Active Account Data: Registration data, KYC documents, financial records, and betting history are retained for the full duration of your account's active status, plus a minimum of five (5) years following voluntary account closure, in compliance with international AML record-keeping standards.
• Suspended or Closed Accounts (Breach): Where an account is closed due to a breach of our Terms & Conditions — including confirmed fraud, bonus abuse, or AML concerns — relevant data is retained for a minimum of seven (7) years to support any subsequent regulatory investigation, legal proceedings, or industry blacklist obligations.
• Self-Excluded Members: Where a Member self-excludes, their exclusion status and registration data are retained for the duration of the exclusion period plus five (5) years. This ensures that re-registration attempts during the exclusion period can be identified and blocked.
• Support Communications: Live chat transcripts and email support correspondence are retained for three (3) years from the date of the most recent communication, for quality assurance, dispute resolution, and training purposes.
• Technical and Analytical Data: Aggregated and anonym ised analytics data is retained for up to two (2) years. Raw technical logs (IP addresses, session logs) are retained for twelve (12) months before being purged or anonymised.
• Marketing Data: Promotional engagement records and marketing preference settings are retained for the duration of your account plus two (2) years after account closure, unless you withdraw marketing consent earlier, in which case marketing processing ceases immediately but the record of your opt-out is retained to honour your preference.

9 Data Security

wbo99 employs a multi-layered approach to information security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes the following measures:

• Transport Encryption: All data transmitted between your device and the wbo99 Platform is encrypted using TLS 1.3 (256-bit SSL). Our domain maintains an A+ SSL rating and enforces HTTP Strict Transport Security (HSTS) to prevent protocol downgrade attacks.
• Password Security: Member passwords are never stored in plain text. We apply industry-standard hashing algorithms with unique salts, ensuring that even in the event of a data breach, passwords cannot be recovered in their original form.
• Access Controls: Access to Member personal data within wbo99's internal systems is restricted on a strict need-to-know basis. Staff access is controlled via role-based access management, multi-factor authentication, and comprehensive audit logging. No employee has unrestricted access to all personal data categories simultaneously.
• Payment Security: wbo99 does not store full payment card numbers or bank account details on our servers. Payment processing is handled by PCI-DSS compliant payment processors. Stored payment method identifiers (used for withdrawal routing) are tokenised and encrypted at rest.
• Infrastructure Security: Our hosting infrastructure is protected by enterprise-grade firewalls, intrusion detection systems, DDoS mitigation, and regular third-party penetration testing. All infrastructure components are maintained with current security patches.
• Data Breach Response: In the event of a personal data breach that poses a risk to Members, wbo99 will notify affected Members by email within seventy-two (72) hours of becoming aware of the breach, and will report the breach to the relevant regulatory authority as required. Notifications will include the nature of the breach, the categories of data affected, and the steps wbo99 is taking to mitigate harm.
• Staff Training: All wbo99 personnel who handle personal data receive mandatory data protection training upon joining and refresher training annually. Our data protection practices are reviewed and updated in response to emerging threats and regulatory guidance.

10 Your Data Rights

As a wbo99 Member, you hold meaningful rights over your personal data. wbo99 is committed to honouring these rights promptly and without unnecessary bureaucracy. The following rights are available to you:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". Please include your registered email address, username, and a description of the right you wish to exercise. We may need to verify your identity before processing the request. There is no charge for exercising your data rights in the vast majority of circumstances.

11 Minors & Age Restriction

wbo99 is strictly an adults-only platform. You must be at least 21 years of age to register an account, access any betting or gaming content, or make financial transactions on wbo99. This age threshold applies to all users regardless of location, in line with our responsible gaming obligations and the standards of our international operating licence.

wbo99 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step during the KYC process, and accounts where the registered Member is found to be under 21 will be immediately suspended and any associated funds returned to their source, pending identity confirmation.

If you are a parent or guardian and you believe that a minor in your care has registered on wbo99 or accessed our Platform without your consent, please contact us immediately at [email protected]. We will investigate the matter urgently and take all appropriate action, including closing the account and ensuring that any data collected from the minor is deleted in accordance with this Privacy Policy.

12 Third-Party Links & Integrations

The wbo99 Platform may contain references to or integrations with third-party services, including game software provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these integrations are necessary to deliver the gaming products you use on wbo99, each third-party provider operates under its own privacy policy and data practices.

wbo99 takes reasonable steps to ensure that all third-party processors we engage are contractually bound to protect your data in a manner consistent with this Privacy Policy. However, wbo99 cannot accept responsibility for the independent data practices of third-party companies beyond the scope of our data processing agreements with them.

We recommend reviewing the privacy policies of any third-party service providers whose products you use through the wbo99 Platform if you have specific concerns about how those providers handle personal data. If you identify a concern about a third-party integration, please notify us at [email protected] and we will investigate.

13 Changes to This Privacy Policy

wbo99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. The most current version of this Policy will always be published at wbo99.bet/privacy-policy, with the effective date clearly displayed at the top of the document.

Where changes are material — meaning they substantively affect your privacy rights, the categories of data we collect, or the purposes for which we use your data — wbo99 will notify active Members by email at least fourteen (14) days before the revised Policy takes effect. For non-material changes (such as typographical corrections, clarifications that do not alter the substance of our practices, or updated contact details), the revised Policy may take effect immediately upon publication without prior individual notice.

Your continued use of the wbo99 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any material change, you have the right to close your account before the effective date by contacting [email protected].

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wbo99 handles your personal data, please contact our Data Protection team using the details below. All communications are treated as confidential and handled by trained staff.